About
IntelliShop is a customer experience research and advisory firm. We partner with the world’s leading brands to help them strengthen their customer experience, protect their brand reputation, and drive improved revenue.
Contact UsUnique Approach
To foster effective improvement, you need customized, holistic customer experience solutions, and a great partner. Our custom strategies and programs, deep analytics, and advisory services bring you a clear path forward. We'll help you use customer experience as a distinct competitive advantage.
Serve The Client Above All Else
It's our first Core Value. We’re proactive planners and collaborative thinkers, always working to serve you better. We "walk the talk" of customer experience, empowering each of our Team Members to assure we make your work easier and your days a little brighter for working with us.
Culture Wins
Our true secret weapon is our people. Many of our Team Members have been with us 10+ years. Each of them are expert in their work, and love serving our clients and working with each other. Experience? Experience is Everything!
Guiding Principles
Our intentional, customer-centric mindset is our DNA, and our Core Values are the SCRIPT we work from: Serve The Client Above All Else; Committed; Respect; Integrity; Positivity; Teamwork.
Our Team
Brian Caldwell
Michael Sternberg
Shannon Scarberry
Matt Urich
Eric Lucitte
Ken Hammer
Michelle Bostater
Michael Mershimer
Melinda Marinelli
Mark Andert
Kristen Watkins
Bob Casar
Michael Rody
Matt Liasse
Shelby Meade
Kevin Bell
Ron Welty
Stacy Stamm
Greg Dale
Michael Miller
Lisa Voyles
Jeff Koppes
Spencer Crissman
Get Started
Schedule a ConsultationHow We Work
View Our StrategyHeadquartered in Ohio
IntelliShop is located in beautiful & historic Perrysburg, Ohio (just south of Toledo). We are proud of our community, and we believe in giving back and supporting local causes.
Originally settled in 1810, Perrysburg is one of only two cities platted by the federal government (the other is Washington, D.C.). Our city gets its name from a decree honoring Commodore Oliver Hazard Perry, who on September 10, 1813 was victorious against the superior British Fleet in what would become known as The Battle of Lake Erie.
We are located within 10 miles of three excellent universities, home to the Crossroads of America, and are the center of the nation’s cutting-edge solar power industry. First Solar and other solar startups are headquartered here, as well as Fortune 500 company Owens-Illinois.
IntelliShop and its Team Members support the following local organizations:
Boys & Girls Club of Toledo Downtown Perrysburg Inc.
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