Simplified Data Reporting
Data Driven Insights Increase Revenue
Customer Experience programs bring you detailed information about a customer’s experience as if you were actually there. But that is where most stop. IntelliShop goes beyond mere data collection by helping you understand what it means and how to use it to improve. We help you create real and effective plans of action to help your business go from good to great.
With any Customer Experience service, our flexible, powerful software generates real-time data to make sure you have the most accurate and helpful data at your fingertips when you need it. Our experts will work with you to make sure your custom solution fits your needs and provides unparalleled measurement.
Benefits of Simplified Data Reporting
Our evaluators will analyze the experience across all the entire customer journey. We take the data and analyze it to let you how to take your customer experience from good to great. You deserve quick, actionable data. We aim to help you get it.
- Access to real-time reporting
- Customized dashboard based on your KPI’s
- Insights into action recommendations
- Competitor intelligence
Unparalleled Industry Experience
We conduct more than 200,000 retail sales, service, phone, internet and audit evaluations annually. This provides a deep understanding of what is required of evaluators to conduct these programs and how to coach them on your specific requirements.
Analytics Only Work if You Know How to Use Them
You have your unique KPIs to evaluate success for every function in your business. But your data is meaningless without direction. We use our experience to show you the path to success by working with you collaboratively to make a measurable positive impact to your KPIs.
Simple Methodology Means Better Results
Data driven results provide a clear understanding of the specific actions to be taken to improve performance. With IntelliShop we can correlate results to financial performance to show that certain actions are tangibly tied to financial metrics.
We Serve the Client Above All Else
At IntelliShop, our Client Services Teams have more than 50 years of collective experience in our industry. We provide you with a dedicated, tenured, in-house team that will oversee and ensure the success of your program.
A Better Customer Experience Means More Shoppers for Grocery and Convenience Store
A large grocery and convenience store, operating 400+ locations approached IntelliShop to identify how to improve the customer experience within their stores. The company was focused on improving department interactions, personalizing the experience, and speed of service (while maintaining a positive interaction). The results of this program included:
+10% Year-Over-Year Scores |
+20% Growth in Happy Shoppers |
+10% Improvement of Lowest Performing District |
“ Our mystery shop program has been that change agent for us. This program has helped instill great confidence in the accuracy, immediacy and relevance of the data – which has driven operational improvements, a better guest experience and positive business results. ”
“ IntelliShop is great at helping us adjust along the way. They have been super helpful. It has been such a huge help, and will only continue to get better. The amount of time the program has saved us has been unfathomable. ”
“ The program is going fantastic! Everything is going as planned. We love working with the entire team and couldn’t ask for a better partnership. ”
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